Last updated: 08.12.2025
This Shipping Policy outlines how orders are processed, manufactured, and delivered when purchasing from éveillé via eveilleworld.com. By placing an order, you agree to the terms described below.
1. Fulfillment and Production
All products sold on eveilleworld.com are manufactured and fulfilled on-demand by our production partner Printful. This means items are created specifically for you once an order has been placed.
- We do not hold inventory
- Production begins after payment is confirmed
- Items may ship separately if your order contains multiple products
Typical fulfillment time: 2–7 business days, depending on product type and production queue.
2. Shipping and Delivery
Once your items are fulfilled, Printful ships them directly to the delivery address provided at checkout. Delivery times vary depending on your location, carrier availability, and other logistic variables.
Estimated delivery times (after fulfillment):
- Europe: 3–10 business days
- USA & Canada: 3–12 business days
- Rest of the World: 7–25 business days
Please note that these are estimates and not guaranteed delivery dates. Delays may occur due to customs processing, high seasonal demand, strikes, extreme weather, or carrier issues.
3. Shipping Costs
Shipping fees are calculated at checkout based on:
- your delivery location
- product category
- quantity / weight
Prices shown during checkout are final for shipping. Any additional costs related to import duties or customs fees (see Section 5) are not included.
4. Tracking Information
Once your order ships, you may receive a tracking link via email. Tracking availability depends on the destination country and shipping method.
Note: Some international shipments may have limited tracking updates once they leave the origin country.
5. Customs, Duties & Import Taxes
Orders shipped outside of the EU/EEA or across certain international borders may be subject to:
- import duties
- customs processing fees
- VAT or other taxes
These charges are not included in the product or shipping price and are the buyer’s responsibility. Failure to pay these fees may result in:
- delays
- returned shipments
- destruction of the parcel by customs authorities
We do not refund shipping costs or products that are returned or destroyed due to unpaid customs fees.
6. Order Changes and Incorrect Addresses
It is the customer’s responsibility to ensure the correct shipping address is entered at checkout. We cannot:
- edit delivery addresses after fulfillment has begun
- reroute packages once shipped
- replace or refund orders lost due to incorrect address information
If you notice a mistake, contact us immediately at contact@eveilleworld.com.
7. Lost, Delayed, or Stalled Shipments
Carrier transit times are outside our control. If your order appears lost or significantly delayed, contact us with:
- order number
- tracking number (if available)
We will coordinate with Printful to investigate. Claims for missing packages must be submitted within 30 days of the estimated delivery date.
8. Separate Shipments
If you ordered multiple items, they may arrive in separate packages depending on:
- stock availability
- regional fulfillment center
- manufacturing requirements
You will not be charged additional shipping for separate shipments.
9. Contact Information
For questions about shipping, orders, or fulfillment:
contact@eveilleworld.com
The éveillé team will assist you and liaise with Printful if needed.
Summary
- Products are made to order by Printful
- Production: 2–7 business days
- Delivery varies by region
- Customs fees may apply and are not included
- Tracking may vary by destination
- Orders may ship in multiple packages