Last updated: 08.12.2025
Thank you for shopping with éveillé via eveilleworld.com.
Because all of our products are made to order, our return and refund rules differ from traditional retail stores. Please read this policy carefully before placing an order.
1. Made-to-Order Products & No Right of Withdrawal
All items sold in our store are produced specifically for each customer once an order is placed. This manufacturing model is known as Print-on-Demand (POD) and is fulfilled by our production partner Printful.
Because the products are custom-made, the 14-day right of withdrawal (cooling-off period) does not apply.
This means:
We do not accept returns, refunds, or exchanges if the customer changes their mind, ordered the wrong size, wrong color, or simply no longer wants the product. Once an order is placed, it cannot be cancelled.
By completing your purchase, you acknowledge and agree to these terms.
2. Defective, Damaged, or Incorrect Items
If an item you receive is defective, damaged, misprinted, or different from what you ordered, you are entitled to a replacement or refund in accordance with consumer protection laws.
To qualify, you must:
Contact us within 7 days of receiving the item Provide clear photos showing the defect, damage, or incorrect product Include your order number and receipt
Once we confirm the issue, we will:
-repair the item,
-replace it with a new one, or
-offer a refund, if a replacement is not possible
We cover all costs associated with defective or incorrect items.
Normal wear, misuse, or damage caused by the customer is not covered.
3. Size Issues
As all products are printed to order, we do not accept returns or exchanges due to sizing issues if the correct size was delivered.
To avoid this, please refer to the size chart on each product page before ordering.
If you received a different size than what you ordered, this counts as a defective item — and Section 2 applies.
4. Color, Print, and Material Variations
Because print-on-demand items are produced individually, slight variations may occur in:
color tones fabric texture print alignment or placement
These differences are not considered defects.
5. Return Shipping Costs
We do not accept returns for reasons other than defects, so customers are never required to return an item unless we specifically request it.
If a return is required due to a confirmed defect:
We will cover the return shipping cost We will provide instructions before returning any item
Items sent back without our approval will not be eligible for a refund.
6. Lost, Missing, or Undelivered Orders
If your package does not arrive within a reasonable timeframe, please contact us with your order number and tracking details.
We will work with Printful and the carrier to investigate the issue and provide a replacement or refund if the shipment was lost.
7. Final Sale Items
All products sold on eveilleworld.com are considered final sale due to their made-to-order nature. No returns or refunds are allowed unless the product is defective or incorrect.
8. Contact Information
For any issues related to incorrect or defective products, contact us at:
contact@eveilleworld.com
Please include pictures of the problem and your order number. We respond within 2–5 business days.
Summary
All products are made to order → no withdrawal/return for change of mind Returns accepted only for defective, damaged, or incorrect items You must contact us within 7 days and provide documentation We cover replacement/refund costs for defective items No exchanges for size or color preferences